Returns & Exchanges

We want you to love what you ordered. If something isn't right, you have 90 days from delivery to return it – plenty of time to try it on at home and decide.

How to return an item

1. Email us at contact@kingstonhale.com with your order number and the item(s) you would like to return.
2. Print your label: we email you a printable UPS return label, usually within a few hours.
3. Pack and drop off: pack the items securely, attach the label and drop the parcel off at any UPS location.

Conditions

• Items must be unworn, unwashed and in their original condition with all tags attached.
• For hygiene reasons, underwear, swimwear with a removed hygiene liner and pierced jewelry cannot be returned.

Return shipping costs

Return shipping is at the customer's expense; the cost of the return label is deducted from your refund. In special cases we cover return shipping in full – for example if an item arrives damaged or defective or if we sent the wrong item. Just let us know in your email.

Refunds

Once your return arrives at our warehouse and has been checked, we issue your refund to the original payment method within 5 business days. Depending on your bank, it may take a few more days to appear on your statement. Original shipping was free, so nothing is deducted for it.

Exchanges

The fastest way to get a different size or color is to return the original item and place a new order – your new item ships right away.

Damaged or incorrect items

Please email us within 14 days of delivery with your order number and a photo. We will send a free return label and a replacement or full refund.